Privacy Policy

Policy Statement

Ceramics Academy and Ceramics Academy CIC are committed to protecting the privacy and security of personal data. This policy explains how we collect, use, retain, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018. This policy applies to all data subjects, including employees, contractors, customers, students, members and volunteers.  

 

Definitions for the purpose of the policy

We are Ceramics Academy and Ceramics Academy CIC. All references to “we” “our” “us” or “company” within this statement are deemed to refer to Ceramics Academy and Ceramics Academy CIC.

For your information, Ceramics Academy and Ceramics Academy CIC is the ‘Controller’ of the personal data you provide to us.

‘Experience’ refers to any activity organised by Ceramics Academy and Ceramics Academy CIC

 

Data We Collect

The type and amount of information we collect depends on why you are providing it. We only collect basic personal data about you. The following types of data are created when using our services: name, postal address, email address, phone number and payment information. With reference to processing payments, we do not store card details when making payments.

 

How We Collect Data

We collect data from you whenever you contact us, enter it on our website or provide it to us in any other way. For example, if you:

 

• book an experience with us

• order goods from us

• sign up to receive our email newsletters

• contact us about any of our services

• apply to work for us, including volunteer roles

• take part in our events

• enter a competition

• post content onto our social media platforms

• contact us in any way including, online, email, phone, SMS, social media or post or any other channel or communication available.

 

Website: when you conduct a transaction on www.ceramicsacademy.co.uk this is via a third party – BookingHound. BookingHound will only collect data that is necessary for the booking and payment process. When visiting the BookingHound server you have the choice to accept or decline cookies. For further information on BookingHound’s Privacy Policy please visit: https://bookinghound.com/privacy-policy/

 

Social media: depending on your settings or the privacy policies applying to social media and messaging services you use, such as Facebook and Instagram, and only within the context of the services we offer. You might give us permission to access information from those accounts or services by choosing to contact us through these channels. By doing so you give us permissions to access the information we need, via your messages to us only, to provide you with the service you are specifically requesting. We will not access information from these sites for any other reason.

 

How We Use Your Data

We use your data to provide you with the information related to the services you requested. We may use your data in the following ways:

•            providing you with the information or services you have asked for.

•            sending you communications with your consent that may be of interest, using data we have transferred to Mailchimp, including marketing information about the services and experiences we provide, subject to your consent.

•            when necessary for carrying out our obligations under any contract between us, including sale of goods.

•            maintaining our organisational records and ensuring we have an emergency contact number for our weekly students and members.

•            analysing the operation of our website. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page to improve the website and its usefulness.

•            processing job applications.

•            ensuring we are following our safeguarding policy and the procedures and processes necessary for keeping adults and children safe.

•            ensuring we follow Health and Safety guidelines and keeping all our customers, staff and volunteers safe from injury or ill health.

 

Our Legal Basis for Processing Your Information

Personal data must be processed lawfully, fairly and in a transparent manner and only for specified purposes. The use of your information for the purposes set out above is lawful because one or more of the following applies:

•            Where you have provided information to us for the purposes of requesting information or requesting that we carry out a service for you, we will proceed on the basis that you have given consent for us to use your data for that purpose. We will not use your data for any other purpose, and you may withdraw consent at any time by contacting us. It is necessary for us to hold and use your information so that we can carry out our obligations under a contract entered into with you or to take the steps you ask us to prior to entering into a contract.

•            It is necessary to comply with our legal obligations with regard to safeguarding for adults and children.

•            Where it is necessary to investigate or address claims or disputes relating to your use of our services.

 

How We Keep Your Information Safe

We understand the importance of data security and we have taken appropriate steps to safeguard your personal information. We always ensure only authorised persons have access to your information and only if necessary to carrying out the service required.

 

We have a Data Protection regime in place to oversee the effective and secure processing of data. We have an appointed Data Protection Officer (DPO) - Taz Pollard.

 

Third Parties

Any links on our website may take you to third party sites over which we have no control. When linking to another website, you should read the privacy policy stated on that website. This policy does not cover the use of your personal data on any third-party websites.

 

How Long We Keep Your Data For

We will retain your data for as long as it is necessary for the relevant service or until you notify us that you no longer wish to receive this information.

 

Your Rights

You have the right to ask us to provide you with the data we may hold for you and what we are using this data for. This is known as a “Subject Access Request (SAR)”. You also have the right to request that we amend or delete your personal information if you believe the data we hold for you is incorrect. Please let us know by contacting info@ceramicsacademy.co.uk and we will rectify this as soon as possible.

 

A SAR needs to be in writing and addressed to the Data Protection Officer. Please email your request to info@ceramicsacademy.co.uk and we will deal with your request within one month from the date of receipt.

If you are not satisfied with our response or believe we are not processing your data in accordance with the law you have the right to complain to statutory authority, the Information Commissioner’s Office (ICO).

 

Review and Monitoring

This policy will be reviewed annually and updated as necessary to reflect any changes in legislation, guidance, or business operations. If we make any significant changes, we will advertise this on our website or via other means, such as email.